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In part 4 of the program you will learn:

1. Why your telephone voice is important
2. Bad telephone habits and telephone tips
3. How to leave a great voicemail message
4. How to script your out-going message

1. WHY YOUR TELEPHONE VOICE IS IMPORTANT

Most business relationships strongly rely on the telephone as a communication tool. It is very important to consider how we sound on the telephone Ryan Dzingel Jersey , as the tone and pitch and the emphasis that we use affect how our message is received.

Most people determine the meaning of what you say more from how the words are stated rather than from the words themselves. A large part of the content of your message lies in how you say it rather than what you say.

Consider the following sentence. Notice what happens when the emphasis is put on different words. Say these sentences out loud to really emphasize how the meaning changes.

I did not break that dish.
(I did not do it. Someone else did it.)
I did not break that dish.
(I did not do it.)
I did not break that dish.
(I did not do it.)
I did not break that dish.
(It may have been cracked but not broken)
I did not break that dish.
(I broke another dish.)
I did not break that dish.
(I broke something else.)

In each case, with the emphasis on a different word Dougie Hamilton Jersey , the sentence has a different meaning. The meaning, as heard by the listener Jordan Staal Jersey , will be different (sometimes very different) in each case.

It is important to realize that we are only broadcasting our message. It is also being received. There is sometimes a big difference in what we feel we have broadcast versus what is actually received.

Now that we know we need to consider how we say something let take a look at some real distractions to the receiver of our message when we talk on the telephone.

2. GOOD AND BAD TELEPHONE HABITS

Here are some big telephone turn-offs. There may be more but here are some important ones from my list.

What you do while talking on the phone affects how you sound to the person you聮re talking to. Your message may not come across well if you are doing any of the following. Therefore, when speaking on the phone Justin Faulk Jersey , do not:

?Cradle the telephone between your shoulder and ear. It has a tremendously negative impact on the quality of your voice.

It may put unnatural pressure on your larynx. The risk of dropping the phone may distract you from what you聮re saying. This tenuous position keeps the mouthpiece from remaining steady, and when the mouthpiece moves Cheap Carolina Hurricanes Jersey , it sounds to the person on the other end like your tone and pitch are varying unnaturally

?Overuse the speaker phone. I once had a colleague that used the speaker phone for every call. There were occasions when I thought I was speaking only with him and then later learned that others were also in the room. On most occasions this may be fine but there is always the chance that your message may then be overheard by the wrong person or taken the wrong way by someone else in the room without the necessary background to fully understand what you meant.

If you are going to use a speaker phone, make sure that everyone in the room introduces themselves. This is a common courtesy.

?Use a grouchy voice.

?Have sloppy body language. The way you are standing or sitting reflects your attitude Brian Gibbons Jersey Youth , and, this can be understood over the telephone. Leaning back in the chair with your feet up can be detected. If you can convey a smooth and confident tone this way then fine. My general advice James Reimer Jersey Youth , however, is to be careful with the positioning of your body even on the telephone. If you are hunched over your computer terminal or slouched over your desk you will not sound as good as you could. I often stand when I want to boost the quality and authority of my voice when using the telephone. Avoid having bad body language or posture when on the telephone.

?Do not do other things while on the telephone. Have you ever had a conversation when you knew that someone was typing away on their computer while talking to you? Did you feel that you had their attention? Of course not. You would never try to do another task while talking with a client or customer face to face. Don聮t do so on the telephone either.

Here are some tips for improving the way you come across over the phone.

?State your purpose up front. If you state why you are calling at the beginning of your call y]Jaccob Slavin Jersey Youth[/url] , each member of


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