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How Does CRM Provide More Enrollments? Marketing Articles | May 8 Buddy Hield Jersey , 2007
?CRM? has become a buzz word in the higher education industry. Why? What is a CRM? What type of value does a CRM add to academic institutions? CRM refers to Customer Relationship Management. In high...


?CRM? has become a buzz word in the higher education industry. Why? What is a CRM? What type of value does a CRM add to academic institutions?


CRM refers to Customer Relationship Management. In higher education, a CRM can signify any one of a number of things:


1. A technological platform that organizes student information from enrollment through graduation


2. A software that allows students to select and pay for courses without human interaction


3. A ?call center? for universities that handles the phone calls that interested students place to the university


4. A system that handles marketing initiatives and the student response that campaigns generate


This short explanation of CRM will deal with the latter; a platform that increases enrollments and lowers cost per enrollment by synchronizing marketing behaviors with the response that each marketing initiative generates.


Lead Generation


The first piece of a full-service higher education CRM is lead generation. When higher education institutions look to generate new students, they initiate advertising campaigns. These campaigns can be carried out across various traditional channels?print, billboards DeMarcus Cousins Jersey , radio, mailing lists?but recently, the universities that launch these campaigns are demanding accountability that only online and DRTV advertising channels provide.


Online AdvertisingOnline advertising can manifest in a variety of ways:

Online lead generation using education-based portals Micro-Site Development Lead Remarketing Search Engine Optimization Keyword Search (Trade Name Management) Virtual Tours

Irregardless of the specific type of online advertising, the result is the same: contact is initiated with the prospective student. The advantage that the online advertising channel has over more traditional advertising channels is the level of accountability that online advertising brings?advertisers know exactly which campaigns are working and which are not Chris Webber Jersey , at all times.


DRTV AdvertisingAside from Online advertising, DRTV also presents a channel that enables development, deployment and tracking of marketing initiatives. DRTV ads value to marketing initiatives by:


1. Targeting specific demographic, geographic and socio-graphic areas


2. Optimization of campaign placement according to student response


DRTV advertising provides the ability to optimize and place advertisements according to the success of each campaign?this adds value to marketing campaigns by providing more students for less money.


Lead Conversion


Once the lead is generated Sacramento Kings Jersey , the 2nd piece of the CRM?lead conversion?begins to take place. Lead conversion refers to when the potential student applies or enrolls.


In the case of online lead generation, the process of lead conversion takes place in the following manner:


1. The prospective student clicks on an advertisement, fills out contact form, or places a phone call after seeing an advertisement2. The enrollment specialist initiates or fields the phone call that the advertisement generates Jusuf Nurkic Jersey , and helps the prospective student to apply


2.a The enrollment specialist feeds key information regarding the internet portal or TV channel that generated each response into the technological platform


3. The technological platform processes the information that each phone call generates and feeds This information to the client services team


4. The CST boost or cuts media allocation to specific portals or channels, depending on how many applications or enrollments each channel generates


Lead Generation + Lead Conversion + Synchronization= CRM (More Enrollments and Applications)


When synchronized and working in unison, lead generation and lead conversion add value to universities by providing more enrollments. Academic institutions that are seeking to generate increased student growth without dedicating time, resources Seth Curry Jersey , and energy to building an in-house CRM, can look to agencies that offer a comprehensive CRM solution.


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